I.T. Support Tech

Duties: This position is responsible for hardware/software support for all internal computer customers and analyzes customer requests through the I.T. Help Desk. Answer phone calls and resolves customer issues. Direct calls to appropriate personnel. Maintain precise call and resolution reports. Follow-up on outstanding customer issues until completion.
Minimum Requirements
Requirements: Associates degree in computer science or related field. Two or more years of direct Help Desk and/or technical trainer experience required. Microsoft Certified Trainer (MCT) preferred. , four or more years of Help Desk experience, preferred. Excellent oral, phone and written communication skills. Ability to lift up to 40 lbs. Must be willing to work weekends, holidays and varied hours.

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