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Patient service rep (40900)

Company Name:
Unity Point Health
Essential Functions & Responsibilities
Greet patients and visitors and provide courteous, caring and professional assistance to all individuals contacting the office.
Answer the telephone, screen and route all incoming telephone calls to the appropriate staff member or take messages according to office policy and procedure.
Make, cancel and reschedule patient appointment maintaining appointment schedule according to office procedure.
Notify clinical staff of the patient's arrival providing the time of appointment, patient's name and provider's name.
Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.
Verify all materials have been scanned into the electronic health record timely and are available for patient appointments and telephone calls.
Qualifications/Experience
Previous medical office experience preferred
Previous experience with an electronic health record or medical office software preferred
Previous experience coding diagnoses and procedures with ICD-9-CM and CPT.
Knowledge of medical terminology, anatomy and physiology.
Ability to effectively enter information into a variety of computer programs.
Education
High School or Vocational School graduate.
Company: UnityPoint Clinic
Facility / Division: DES MOINES REGION
Account: DES MOINES CLINICS
Department: ALTOONA FAMILY CARE CENTER
Employment Status: FULL-TIME REGULAR (FTR)
FTE: Full-Time (FTE: 1.00, Hours: 80)
Shift: Days with Saturday rotation
Location: ALTOONA FAMILY CARE CENTER 2720 8TH STREET SW ALTOONA, IA 50009

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