Teller Lead

Company Name:
Great Western Bank
Basic Function:
The Lead Teller provides leadership to the assigned teller staff. Oversees tellers performing transactions and assists with more complex situations. Duties include accepting retail, commercial checking, and savings deposits, cashing checks and savings withdrawals, processing loan payments, and assisting with night depository and vault duties. Tellers provide quality service, through effective use of the customer constitution. Actively looks for additional opportunities to refer and cross-sell bank services while processing transactions.
Essential Functions:
1. Assist customers with deposits, withdrawals, payments and coin and cash orders in a friendly courteous manner.
2. Balance teller drawer daily with a 95% or better balancing record.
3. Monitor teller/cash/ATM differences and assists in locating errors. Research and resolve customer issues and inquiries.
4. Schedule tellers' work schedule to maintain adequate coverage and maximum productivity.
5. Assist in decisions relating to operational procedures and other factors relating to branch operations. Set a good example for staff in areas of enthusiasm, attendance, sales and service discipline, and time management.
6. Participate in training programs, and the Sales and Service Program.
7. Participate in community organizations and activities.
8. Perform other duties or special projects as assigned.
Qualifications / Experience:
1. High School Diploma required.
2. Minimum of one year teller experience.
3. Basic math skills and strong customer service skills.
4. Retail and/or sales experience.
5. Proficient computer skills.
6. Ability to stand for long periods of time and lift 20 to 50 pounds.
7. Excellent verbal, written and interpersonal skills.
8. Self directed/Initiative.
Requisition Number: 14-0170
Post Date: 3/28/2014
Title: Teller Lead
Location: 125-Altoona
City: Altoona
State: IA

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