Customer Service
Summit Products, Inc.
Summit Products, Inc.
Altoona, IA Altoona, IA Full-time Full-time $18 - $23 an hour $18 - $23 an hour 3 days ago 3 days ago 3 days ago Customer Service Amazing Office Schedule! Monday-Thursday 7:
30am-5pm Friday 8am-noon:
No weekends! Summit Products is seeking a talented Customer Service Specialist to join our team.
You'll play an essential role in ensuring our customers receive prompt, professional service.
This may involve answering calls, responding to emails, and addressing customer concerns.
To excel in this role, you'll need exceptional communication skills, empathy, patience, and problem-solving ability.
You'll also be responsible for maintaining accurate customer records and offering management feedback on customer concerns and trends.
The ideal candidate will possess:
Excellent communication skills Problem-solving abilities Strong listening skills Ability to handle pressure Understanding of company products and services Time management skills Flexibility and adaptability Conflict resolution skills
Responsibilities:
Manage incoming phone calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
Qualifications:
Proven customer support experience or experience as a Client Service Representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High School/Degree Education Job Type:
Full-time Pay:
$18.
00 - $23.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance Shift:
Day shift Morning shift Weekly day range:
Monday to Friday No weekends Work setting:
In-person Office
Experience:
Customer service:
2 years (Required) CRM software:
2 years (Required) Ability to Commute:
Altoona, IA 50009 (Preferred) Ability to Relocate:
Altoona, IA 50009:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summit Products, Inc.
Altoona, IA Altoona, IA Full-time Full-time $18 - $23 an hour $18 - $23 an hour 3 days ago 3 days ago 3 days ago Customer Service Amazing Office Schedule! Monday-Thursday 7:
30am-5pm Friday 8am-noon:
No weekends! Summit Products is seeking a talented Customer Service Specialist to join our team.
You'll play an essential role in ensuring our customers receive prompt, professional service.
This may involve answering calls, responding to emails, and addressing customer concerns.
To excel in this role, you'll need exceptional communication skills, empathy, patience, and problem-solving ability.
You'll also be responsible for maintaining accurate customer records and offering management feedback on customer concerns and trends.
The ideal candidate will possess:
Excellent communication skills Problem-solving abilities Strong listening skills Ability to handle pressure Understanding of company products and services Time management skills Flexibility and adaptability Conflict resolution skills
Responsibilities:
Manage incoming phone calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
Qualifications:
Proven customer support experience or experience as a Client Service Representative Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High School/Degree Education Job Type:
Full-time Pay:
$18.
00 - $23.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Parental leave Professional development assistance Referral program Vision insurance Shift:
Day shift Morning shift Weekly day range:
Monday to Friday No weekends Work setting:
In-person Office
Experience:
Customer service:
2 years (Required) CRM software:
2 years (Required) Ability to Commute:
Altoona, IA 50009 (Preferred) Ability to Relocate:
Altoona, IA 50009:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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